Top 3 Mug Questions Answered!

Hey beauties! Jacy here. I'm the owner and designer behind Hello Awesome. Since launching this business a few years ago, I've learned a lot by being hands on. There have been some hard lessons learned but also great victories. I absolutely love painting mugs and my customers are the best in the entire world! I know some of you love my mug designs but are not sure if you want to commit to purchasing a hand painted cup. I get it. Actually, now is the best time to move forward from that because my designs are more solid than ever before!! After Christmas break, my husband and I did very extended testing for WEEKS to provide a better product.

We are confident in Hello Awesome mugs more than ever before! And you should be too. So here are the top 3 FAQ (frequently asked questions) I have received and my answers, directly from the source, to you.


While I have personally put my Hello Awesome mugs in the dishwasher with hardly any issues, I don't advertise this as the best way to wash hand painted anything. I don't think there will be a problem with them on the top rack shelf. However gentle hand washing is best with a soft cloth or your hand. Any abrasive sponges or material could make the design wear over time. I have narrowed the paint I use to very permanent brands and can happily say when you buy our mugs, they will last a long time!


Yes yes yes!! It's one of my favorite things to do! The majority of my designs are made to order, meaning they are not made ahead of time but only as the order is received. If you have an idea in mind for a mug that you want, just email me at and let's chat! Here is what's great about hand painted mugs: I can hand paint the mug just as you have requested without having to wait for a factory to make it/ship it or another third party. You deal straight with the creator. Win!


Yes I do! Actually, I offer bulk discounts for everyone. I take this on a case by case basis and discounts vary depending on the type of mug design and how many are needed. Bridal party gifts, ministry/pastor appreciation/youth pastor gifts, Christmas/Easter gifts. Email me with a request and I can give you an estimated quote on the cost. I also have a wholesale catalog available for FREE to download right here!

Short and sweet but these are just a few of the questions I'm always asked and I thought I should share just in case you had them too. Do you have a different question?

Join me over on Instagram in the link below for a Q&A session!

If you are a past customer, retail or wholesale, who purchased during the Christmas season or before, we are using a totally different paint brand! There was a flaw in our last paint that I was unaware of until the new year. If you have any concerns with your purchase, please contact me! I really want to know!!


Jacy Pulford